Right of revocation

[You can download the PDF version here].

Right of revocation

We would like to inform you in advance that in the event of a return of goods, the return must be registered via the online returns center. You can find all information about the procedure here.

Revocation policy

You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is thirty days from the day on which you or a fourteen party named by you, who is not the carrier, have taken or has taken possession of the goods. To exercise your right of revocation, you must notify us (Naturana Dölker GmbH & Co. KG, Hinterweilerstrasse 3, 72810 Gomaringen, online@naturana.de) by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to revoke this contract. You can use the attached model revocation form, which is not mandatory. To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequence of revocations

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without undue delay and in any case no later than fourteen days from the day on which you notified us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

Revocation form

If you want to revoke the contract, please fill out this form and send it back. Company Naturana Dölker GmbH & Co. KG, Hinterweilerstraße 3, 72810 Gomaringen, online@naturana.de:

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/

-           Ordered on (*)/received on (*)
-           Name of consumer(s)
-           Address of consumer(s)
-           Signature of consumers(s) (only in case of paper communication)
-           Date

(*) Delete as applicable

Attention:

The right of revocation does not apply to the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery.

The statutory right of revocation of fourteen days applies. The thirty-day extended right of return is a voluntary customer service. The voluntary extended right of return expires when thirty days have passed after receipt of the goods. A free return is no longer possible from this point on. It should be noted that the right to a refund of shipping costs in accordance with §357 (2) of the German Civil Code exists only if the withdrawal period of fourteen days is observed. You can find the overview of the shipping costs here.