Terms & Conditions

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General Terms and Conditions of the company Naturana Dölker GmbH & Co. Kommanditgesellschaft - online store

(Status: May 2021)

§ 1 Applicability
For the business relations between the company Naturana Dölker GmbH & Co. Kommanditgesellschaf (Naturana) and the customer shall be governed exclusively by the following General Terms and Conditions. They only apply to orders concluded by consumers as defined by § 13 of German Civil Code.

§ 2 Conclusion of contract
(1) Our Internet pages of Naturana merely represent a sales prospectus. By presenting the products on the Internet pages, Naturana merely invites the customer to submit offers (orders). The order confirmation then transmitted by e-mail does not yet lead to a purchase contract.

(2) A purchase contract is only concluded with the dispatch of our order confirmation or at the latest with the delivery of the goods, which then represents the acceptance of the declaration on our part.

(3) When ordering through our online store, the ordering process includes a total of 4 steps. In the first step you select the desired goods. In the second step, you enter your customer data including billing address and, if applicable, different delivery address. In the third step you choose how you want to pay. In the last step you have the possibility to check all details (e.g. name, address, payment method, ordered items) once again and correct them if necessary before you send your order to us by clicking on "send order subject to payment".

(4) Goods are only sold in quantities customary for households. Naturana does not accept orders from customers who have not yet reached the age of 18. 

§ 3 Delivery
(1) Unless otherwise agreed, Naturana will deliver the goods to the delivery address specified by the purchaser at the purchaser's expense. However, the transfer of risk does not occur until the goods are handed over to the customer. Delivery is made exclusively to the countries specified in the shipping costs overview. 

(2) The delivery time is indicated on the respective offer page. If Naturana determines during the processing of your order that the products you ordered are not available, you will be informed separately by e-mail. A contract for the unavailable goods is not concluded. 

§ 4 Prices & shipping costs
(1) All prices stated on the Internet pages of the seller are end consumer prices and include the applicable statutory value added tax. The respective shipping costs can be taken from the shipping costs overview. with. The buyer has to bear these costs. As can be seen from § 3 of the German Civil Code in the context of the cancellation policy, the customer also bears the direct costs of returning the goods in the event of a revocation. 

§ 5 Warranty
The consumer is entitled to warranty for defects of the purchased goods according to the statutory provisions of §§ 437 et seq. of the German Civil Code. In particular, the customer may demand subsequent performance (new delivery or rectification of defects). Naturana shall, however, be entitled to refer the customer to new delivery if the elimination of defects would involve disproportionate effort. Warranty claims shall expire two years after delivery of the goods. The customer should assert his warranty claims stating the order number, his name and address as well as briefly stating the reasons. Upon Naturana's request, the customer shall send the defective goods for inspection at Naturana's expense and risk to the following address:

Naturana Dölker GmbH & Co. Kommanditgesellschaft
Hinterweilerstraße 3
72810 Gomaringen (Germany)

§ 6 Payment
Currently, the following payment options are available:

Credit Card
PayPal / PayPal Express
Klarna Purchase on invoice & Pay now
Google Pay
Apple Pay
iDEAL
EPS
Bancontact

You will be informed in detail about the different payment methods here.

You will receive invoices and credit notes exclusively in electronic form.

§ 7 Retention of title
The delivered goods remain the property of Naturana until full payment has been received.

§ 8 Offsetting, Retention
The customer shall only have the right of set-off if its counterclaims have been legally established or are undisputed by Naturana. The customer is only entitled to exercise a right of retention insofar as its counterclaim is based on the same contractual relationship.

§ 9 Data Protection
The customer's personal data that become known to Naturana in the course of a business relationship are stored and, if necessary, passed on to affiliated companies for the purpose of order processing. All data will of course be treated confidentially. The data will be collected, stored and used by us in accordance with our applicable data protection regulations. These data regulations are available in printable form [here].

§ 10 Storage of the order text
The contract text is stored on our internal systems. The order data and the terms and conditions will be sent to you by e-mail. You can view the General Terms and Conditions applicable to your order at any time at www.naturana.com/AGB.

§ 11 Online dispute resolution and consumer arbitration pursuant to Art. 14 (1) ODR Regulation.
The European Commission provides a platform for online dispute resolution (OS), which you can find at http://ec.europa.eu/consumers/odr/. Naturana is generally not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.

§ 12 Final Provisions
All contracts between Naturana and the customer shall be governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. This choice of law shall only apply to the extent that it does not deprive the consumer of mandatory applicable consumer protection provisions of the state in which the consumer has his habitual residence at the time of his order.

§ 13 Website provider
The website offered under the domain www.naturana.com is operated by

Naturana Dölker GmbH & Co. Kommanditgesellschaft
Hinterweilerstraße 3
72810 Gomaringen (Germany)

Managing Directors: Evi Vandenzavel, Christian Niederberger

Kommanditgesellschaft: Location Gomaringen, Register Court Stuttgart
HRA 380933, personally lieable shareholder: NATURANA Dölker GmbH
Location Gomaringen, Register Court Stuttgart HRB 380277